Shipping policy
Last updated: August 17, 2026
At ZELLO, we are committed to providing a reliable and transparent shipping experience.
Order Processing
All orders are processed within 24–48 business hours after payment confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information whenever available.
Shipping Time
Our estimated delivery time is generally:
7–15 business days.
Delivery times may vary depending on the destination, local postal services, customs procedures, holidays, weather conditions or other circumstances beyond our control.
Please note that processing time is separate from shipping time.
Shipping Costs
Shipping costs, when applicable, will be clearly displayed during checkout before payment is completed.
From time to time, ZELLO may offer free shipping promotions. When free shipping applies, this will be clearly indicated on the product page or during checkout.
Tracking Your Order
Once your order has been shipped, tracking information will be provided whenever available.
Please allow a few business days for tracking information to update after shipment.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee that changes can be made after an order has already been processed or shipped.
Delayed Orders
Although we work to ensure orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
If your order has not arrived within the expected timeframe, please contact our customer support team.
Lost Packages
If you believe your package has been lost in transit, please contact us at aya20030505@gmail.com.
We will investigate the shipment and work to provide an appropriate solution.
Contact Information
ZELLO
Legal Business Name: AUREVO COMMERCE LTD
Business Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: aya20030505@gmail.com
Phone: +44 7888 796826
Website: zello.shop